Question 1

Does ZelarTrust run our SOC under this service?

Accepted Answer

No. This is governance over how your security operations perform — whether run in-house, by an MSSP, or a mix — not an outsourced SOC or MSSP service itself.

Question 2

How is control effectiveness assessed?

Accepted Answer

Through scheduled reviews of whether operational controls are actually performing as designed, distinct from whether they are simply deployed.

Question 3

What metrics are reviewed?

Accepted Answer

Operational metrics agreed with your organisation as meaningful indicators of performance, reviewed on a set cadence rather than only after an incident.

Question 4

How does escalation work under this service?

Accepted Answer

Defined pathways route operational findings into your governance cadence, so decisions requiring executive or board input reach the right owner without delay.