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A hotel holds passports, payment cards, travel patterns and room access on one guest record — and hands network access to everyone who walks in. We secure the property without getting between you and the guest.
Show every bulk export of guest profiles from the property management system this month.
Flagged: 1 export of 4,100 profiles from a front-desk account at 03:15. Session terminated, download blocked, property GM and DPO notified.
Protection that stays invisible to the guest: no extra step at check-in, no captive portal friction, no delay at the door.
One guest profile moves between booking engine, PMS, loyalty platform and the property itself — and increasingly across brands you franchise rather than own.
Passport and ID scans taken at check-in are retained far longer than needed and stored on property systems nobody audits.
Seasonal and rotating staff hold live access to the full guest database, and offboarding rarely keeps pace with the rota.
Identity scans are encrypted, purpose-bound and deleted on schedule rather than accumulating on a property file server.
Front-desk rights match the shift and the role, so an account stops seeing the guest database the moment it stops needing to.
The same property carries public Wi-Fi, payment terminals, door locks and building management, and in many hotels they share more than they should.
A guest network installed for convenience often has a route to operational systems that was never intended and never tested.
Franchised and managed properties buy their own IT, so the group brand carries a risk it does not directly control.
Guest, payment, door and building systems run in separated zones with tested conduits, verified per property rather than assumed.
A minimum control standard written into the franchise agreement, with lightweight evidence collected centrally per property.
How we take a multi-property estate from inconsistent local IT to one verifiable group standard.
Audit PMS, payment, Wi-Fi, door and building systems property by property.
Enforce retention and purpose limits on identity, payment and loyalty records.
Split guest, operations and building networks and test the boundaries.
Hold owned and franchised properties to one baseline with central evidence.
Through the agreement rather than the network. We define a minimum control baseline that goes into the franchise terms, keep it short enough that a single-property operator can actually meet it, and collect lightweight evidence centrally. You get assurance across the brand without taking on the running of their IT.
Yes — segmentation happens behind the portal, not in front of it. The guest experience is unchanged: same join, same speed. What changes is that the guest network no longer has a path to the PMS, the payment terminals or the door controllers.
Our engineers will survey a property, show you what the guest network can currently reach, and outline a 90-day plan for the estate.
